the fresh perspective...

SPRING IS HERE?! We're officially into spring (so says the Gregorian calendar) and in Winnipeg it's hard to believe that there will be an end to the 'polar vortex'.  I had been away for the past week and even where I visited had extremely cold weather.

While I was away, I learned about how to become an expert on blonde hair and I'm dying to get some lightener on some clients (stay tuned for my 'blonde expert' advice).  Blonde hair makes me think of warmth, summer, tans, and bronzers...  I feel like it'll take forever to see grass and to throw my feet into Birkenstocks again.

What are your summer plans this year?  Is the weather where you are living as bad as the weather in Winnipeg, Manitoba?  Do you have any spring aspirations?  Today I'm going to paint my nails a nice light color and pretend that my lady spring will be here soon.... I'm not going to hold my breath though, that's the fresh perspective...

the fresh perspective...

SERVICING OTHERS

With all this talk of expansion, it got me thinking about how we run our business at Freshair Boutique.  I wonder how people rate us or even if they think we give good service?  From when they walk in till when they walk out, are they satisfied with the amount they were charged?  Would they come back?  Would they recommend a friend?

A few weeks back we had a complaint from a client in regards to the specific service they were booked for.  They emailed us promptly and told us their issue.  I was grateful.  I feel like most times we are unhappy with bad service or a botched service, we don't tell the business why we were unhappy, we just don't return for any other services.  Herein lies the problem, how can we rectify anything if no one wants to speak up about the way their haircut went, or that they were never greeted, or whatever it may have been to ruin their experience.

It's tricky but we're looking for new ways to try to track how every customers experience is.  We want to really be different and really make a difference.  Do you speak up?  If you were unhappy about any type of service did the business know about it?  Any tips or tricks you can give to try to track how we're doing?  I'd love some suggestions and hope that anyone who frequents our establishment will have enough guts to tell us if we need improvement.  Let's face it, we could always improve on something.  That's the fresh perspective...

the fresh perspective...

A poem

The sun was warm but the wind was chill. You know how it is with an April day When the sun is out and the wind is still, You're one month on in the middle of May. But if you so much as dare to speak, A cloud comes over the sunlit arch, A wind comes off a frozen peak, And you're two months back in the middle of March.

Robert Frost (1874–1963) Two Tramps in Mud Time (1936)

The weather has got me down.  I'm not sure if the end is even near... March, be good to us...

That's the fresh perspective...

2014 is turning out to be...

When Freshair Boutique opened it's doors in 2010 I was a ball of emotions.  I was pregnant, I was fresh-faced, I was many things...

Now that we are in year four, I believe that I have changed immensely and that the shop itself has grown into something incredible.  Thanks to all of you clients that have supported us and everyone who has helped us get to this point.  on Saturday I thanked all my employees.  Today, I thank everyone else.  Thanks, thanks, thanks!

So stay tuned for all the juiciness that's coming up.  Trust me, you won't want to miss out on this year!

Peace

the fresh perspective...

WE ARE FOUR YEARS OLD!!

Wowee!  I can't believe that it's been four years!  It's been an unbelievable experience and I couldn't have made it to this point without all the wonderful ladies that work with me everyday!

CHRISTIE (manager)

This woman is an incredible person and I feel lucky to be exposed to her persona on a daily basis.  If you could spend some serious time with Christie I think it would quicken you to want to be a better person.  She just has this way about her that makes you want MORE.  I know she is an integral reason in the way we've grown over the past years.  Christie, you inspire me to grow because you make me want MORE for the shop, and the clients that visit us, and the staff that work here.  I love you.

TESSA (receptionist)

You really got the hang of the receptionist gig at Freshair and I applaud your quick learning skills.  It isn't easy to do all you do for us, and then you do more.  Remeber sitting in my chair as a young lady?  Now you are ringing our clients through.  You've really come into yourself in these past few months and I'm glad that I got to see you blossom.  You are a gem Tessa and I'm glad you've stuck with me for this long... I love you.

AMY (stylist)

Amy Michelle.... Amy Michelle.  You've known me the longest on a personal level and I just want you to know that whatever you do, and wherever you go in life, I will always be somewhere close by.  It would take hell and high water for you to get rid of me.  I just need you to know that.  You are a permanent fixture in my life from now till whenever we cease to exist.  You are loved by me.

ANDRÉE (stylist)

You have brought something into Freshair that is remarkable.  Amidst all of our silliness and frivolity you bring a gentle nurturing.  It sounds so cliché Andrée, but it is the honest truth.  Your love for life, and your simplicity and patience, are something that I truly admire and I know that one day you will be something of importance to many people.  For one, you are someone of importance to me.   Je prends le temps de réfléchir davantage. C'est ce que vous avez fait. Je t'aime.  Merci, merci, merci.

CHLOE (stylist)

My young assistant turned stylist.  Look at you!  Look! You warm my heart in the most sincere way.  I love you and I don't think you even know how much.  I wish there was another way to express it and another way to show you.  You make me proud everyday Chloe.  Please don't change too much as you grow into a woman.  The world needs your type of casualness, we all do...

OLIVIA (stylist)

You are a new member and I hope that you can feel like you made a good decision joining our team.  I feel like we couldn't have filled that chair with a better lady.  I'm hoping that the upcoming years will lead you into more of a fulfilling position with us and you will have all your heart desires.  With your type of drive and ambition, I believe you can do anything.  It sounds cheesy but I'm in your corner.  Don't forget that.

HEATHER (Aesthetician)

You saved us Heather!  I knew you were out there and I didn't want to give up looking.  I'm elated that you chose us to take this journey with.  In your interview you shared with me some of your hopes, dreams and goals.  I want Freshair to be able to help you get there.  It's been only a few weeks, but what I've seen has given me so much confidence in you! Welcome! I hope you like it here!

Jacqui, Crystal, Brittany, Lisa, Maegan, Ashley, Emmanuel, Pascale, Renée, Rochelle, Choice, Jill, and Rhema (I hope I got everyone, if not, I'm so sorry).  All of you have worked at Freshair at one point or another and some of you still do (sort of).  Don't you even think for a second that I forgot about you guys!  For many reasons you are no longer a part of the staff, but in my heart, you are always part of my team.  I appreciate you guys and hope for the best for each and every one of you.  For you guys? A haiku...

PEOPLE COME AND GO I'LL NEVER FORGET YOU GUYS WHAT YOU DID WAS SWEET

I'm proud, I'm pleased, we made it another year.  Thanks to all of you that support us as well.  From suppliers to clients, and even all of you on the inter-web, I am eternally grateful!

That's the fresh perspective...

Photos: Brittany Hildebrandt Photography, Tristan Fast Photography, and 26 Merton Road

the fresh perspective...

WISH AND PRETEND I need to be somewhere where I can wear flip-flops and feel the sun all over me.  I need to be somewhere where I can't wear too much clothes because I will sweat.  I need to be somewhere other than Winnipeg right now, even for a few days.  I cannot go anywhere so I just wish and pretend...

The perspective today, is not fresh...